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Refund Policy

Refund Policy

Our transparent refund policy ensures fair treatment for all users while maintaining service quality and operational sustainability.

Last updated: December 31, 2024

Refund Summary

7 Days
For unused services
24 Hours
Processing time
100%
For eligible cases

Refund Eligibility by Service

Free Services

No Charges

Included Services:

  • • Free Qazi officer booking
  • • Basic video call nikah
  • • Account registration
  • • Basic consultation

Refund Policy:

No refunds applicable as services are provided free of charge. Users may cancel bookings up to 24 hours before scheduled time.

Paid Services

Refund Eligible

Marriage Certificate Generation (₹99)

Refund Eligible:
  • • Technical failure in certificate generation
  • • Payment processed but service not delivered
  • • Duplicate payment by mistake
  • • System error during processing
No Refund:
  • • Certificate successfully generated
  • • User provided incorrect information
  • • Changed mind after completion
  • • Printing or download issues

Premium Consultation

Case by Case

Service Details:

  • • Legal advice sessions
  • • Document review services
  • • Extended consultation time
  • • Priority support

Refund Terms:

Refunds considered if consultation not provided as scheduled or if service quality significantly below standards. Assessment done case by case.

Refund Process

How to Request

1
Contact Support
Email us with your order details and reason for refund
2
Provide Information
Share transaction ID, payment receipt, and service details
3
Review Process
Our team reviews the request within 24 hours
4
Refund Processing
Approved refunds processed within 3-7 business days

Processing Timeline

Initial Review24 hours
Request validation and eligibility check
Credit Card/UPI3-5 days
Direct refund to original payment method
Net Banking5-7 days
Refund to source bank account

Special Circumstances

Force Majeure Events

In case of natural disasters, government restrictions, or other unforeseeable circumstances preventing service delivery, full refunds will be provided regardless of service category.

Service Cancellation by Platform

If we cancel or discontinue a paid service before completion, users receive automatic full refunds plus compensation for any inconvenience caused.

Fraudulent Activities

Refunds will not be processed for accounts involved in fraudulent activities, misuse of services, or violation of terms of service.

Refund Methods

Original Payment Method

Refunds processed back to the original payment source (preferred method)

Bank Transfer

Direct transfer to user's bank account (when original method unavailable)

Platform Credit

Credit to user account for future services (by request only)

Refund Support

For refund requests or questions about our refund policy:

Email Support
refunds@vivahservices.com
Phone Support
+91 9999999999 (9 AM - 6 PM)
Response Time
Within 24 hours for all refund requests
Required Information
Transaction ID, payment receipt, service details
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