Privacy Policy

Vivah Services ("we," "our," or "us") respects your privacy and is committed to protecting your personal data. This privacy policy explains how we collect, use, store, and protect your information when you use our marriage registration services.

This policy applies to all information collected through our website, mobile applications, and any related services, sales, marketing, or events.

Personal Information

We collect the following types of personal information:

• Full names of both partners
• Contact information (email, phone number, address)
• Date of birth and age proof documents
• Identity proof documents (Aadhaar, PAN, Passport)
• Photographs for certificate generation
• Payment information (processed securely through Razorpay)
• Marriage ceremony details and witness information

Technical Information

• IP address and browser information
• Device information and operating system
• Usage data and website interactions
• Cookies and similar tracking technologies
• Video call recordings (for verification purposes)

We use your personal information for the following purposes:

• Processing marriage registration applications
• Generating legal marriage certificates
• Conducting video verification calls
• Providing customer support and assistance
• Sending service updates and notifications
• Complying with legal and regulatory requirements
• Improving our services and user experience
• Preventing fraud and ensuring platform security

We may share your information in the following circumstances:

Government Authorities

Marriage registration requires sharing certain information with government registrars and authorities as mandated by law.

Service Providers

• Payment processors (Razorpay) for secure transactions
• Cloud storage providers for secure document storage
• Video calling services for verification purposes
• SMS and email service providers for notifications

Legal Requirements

We may disclose your information when required by law, court order, or government regulation.

We implement comprehensive security measures to protect your personal information:

You have the following rights regarding your personal data:

• Access: Request copies of your personal data
• Rectification: Request correction of inaccurate data
• Erasure: Request deletion of your data (subject to legal requirements)
• Portability: Request transfer of your data to another service
• Objection: Object to processing of your data for certain purposes
• Restriction: Request restriction of processing in certain circumstances

To exercise these rights, please contact us using the information provided at the end of this policy.

We retain your personal information for the following periods:

• Certificate Records: Permanently (for legal verification purposes)
• Personal Documents: 7 years (as per legal requirements)
• Payment Information: 7 years (for tax and accounting purposes)
• Communication Records: 3 years (for support and improvement)
• Website Usage Data: 2 years (for analytics and improvements)

We use cookies and similar technologies to:

• Remember your preferences and settings
• Analyze website usage and performance
• Provide personalized user experience
• Ensure website security and prevent fraud

You can control cookie settings through your browser preferences. Note that disabling cookies may affect website functionality.

We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes through:

• Email notifications to registered users
• Prominent notices on our website
• In-app notifications

Continued use of our services after such changes constitutes acceptance of the updated policy.

If you have any questions about this privacy policy or our data practices, please contact us: