Refund Policy
We are committed to providing excellent service and fair refund policies for our customers.
Refund Policy Overview
At Vivah Services, we strive to provide high-quality marriage registration services. This refund policy outlines the circumstances under which refunds may be issued and the process for requesting them.
Please read this policy carefully before using our services. By using our services, you agree to the terms and conditions outlined in this refund policy.
Refund Scenarios
Service Not Delivered
Full refund if we fail to deliver services within promised timeframe
Technical Issues
Partial/full refund for technical failures from our end
Customer Change of Mind
Limited refund if service initiation has not begun
Refund Conditions
Eligible for Full Refund (100%)
- Service not delivered within promised timeframe (3-5 business days)
- Technical failure from our platform preventing completion
- Incorrect certificate details due to our error
- Double payment or billing errors
Eligible for Partial Refund (50-75%)
- Service delay beyond promised timeframe but eventually delivered
- Minor technical issues causing inconvenience
- Customer dissatisfaction with non-critical service aspects
- Cancellation after video verification but before certificate generation
Limited Refund (25% or No Refund)
- Cancellation after certificate has been generated
- Customer-provided incorrect information
- Change of mind after service initiation
- Requests made after 30 days of service completion
Refund Process
Submit Request
Contact our support team with your refund request and order details
Case Review
Our team will review your case within 24-48 hours
Approval Decision
You will receive an email with the refund decision and amount
Refund Processing
Approved refunds are processed back to your original payment method
Important Notes
- All refunds are processed to the original payment method used for the transaction
- Refund requests must be submitted within 30 days of service completion
- Processing time varies based on your bank/payment provider (typically 5-10 business days)
- Government fees and third-party charges are generally non-refundable
How to Request a Refund
To request a refund, please contact our customer support team with the following information:
- Order/Transaction ID
- Registered email address
- Reason for refund request
- Supporting documentation (if applicable)
Need Help with a Refund?
Our customer support team is here to assist you with any refund queries